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GDPR Privacy Policy

Last updated 23/04/2018

RS Motors takes its obligations concerning data protection seriously. We are providing this notice so you have information about how we collect and process your personal data. We ask you to please read this Privacy Notice as it has important information you need to know. 

What does our company do?

RS Motors is an Approved and Accredited Vehicle Body Repairer that repairs accident damaged vehicles for individuals, motor insurance companies, managed repair networks, fleets and local businesses. We work with contracted specialists and vehicle dealerships that supply us with parts, paint, materials, and services to enable us to repair your vehicle. 

 

What information do we collect and process?

In order for us to repair your vehicle it is necessary to receive from your insurer, fleet manager, company, or from you necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

 

Personal data will be collected from you or passed to us by your insurance company/fleet manager/vehicle recovery agent. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g. DVLA to check speeding offences for use of courtesy vehicles).

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you. 

Why do we need your personal data?

RS Motors processes personal data about you for a number of purposes, including:

 

This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?

RS Motors is approved by a number of vehicle manufacturers, insurance companies and accident management companies. We may share your basic personal data, such as name, claim number and vehicle details with the relevant company you are connected with to provide the service you have requested. 

Your personal information may also be made available with third parties providing relevant services under contract to RS Motors, such as specialists in system recalibration, auditors, compliance managers, insurance companies, IT hosting, and maintenance providers. These companies may use information about you to perform their functions on our behalf in accordance with the services we have requested and contract terms imposed. 

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law. 

Your personal information will not be transferred to, stored or otherwise processed outside the UK.

Do we get involved in direct marketing?

RS Motors does not take part in any direct marketing activities apart from requests for optional customer service feedback. We hope that the quality of our service and people will be enough for you to recommend us to others and view our website. 

What rights do you have to amend personal data?

You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please write to us by email notification@rsmotors.co.ukor by post to the address listed on our contact page.

You can instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to an administration payment fee.

You may instruct us not to process your personal data for marketing purposes by email notification@rsmotors.co.uk at any time. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.

How long do we keep your personal data?

RS Motors may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold booking, invoice and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation. Should you wish to make a warranty claim after this period, you will need to provide a copy of our invoice or our completed guarantee.

We may also notify you of changes to our privacy policy by email.

Security of your Personal Data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

We will store all the personal information you provide within job packs in paper form but securely whilst in repair and also on our secure servers. 

Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.

Third Party Websites

 This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Changes to this Privacy Notice

 We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. 

Updating Information

 Please let us know if the personal information that we hold about you needs to be corrected or updated.